Here's the message, with the personal details removed, of course:
I just have a serious question about our faith which needs a clear answer. I believe that you can help me reflect and understand what is really true. I am now...years old and I am still struggling with masturbation. I have tried many times to get rid of it. For the record, I was able to stop it for 8 months. However, there came a time that I can't resist it anymore. Honestly, it feels so natural but a voice in my head says its wrong. I am really confused if its a sin or not? This is a hard battle.